Hospitality OS · For luxury & boutique hotels
The in-room tablet your guests will actually use.
Avelle puts the whole guest experience on one tablet by the bed, so the front desk stops fielding calls for things guests can just tap.
4.9★
Avg. guest rating
−38%
Front-desk calls
+22%
F&B uplift
<2 min
Request response
Everything in one place
One platform. Every guest touchpoint.
One tablet for the guest. One portal for the team. Whatever happens in the suite, your staff sees it the moment it happens.
In-suite controls
Every switch in the room on one tablet by the bed.
Dining & reservations
Restaurant bookings and in-room dining straight into your POS, no double entry.
Concierge requests
Requests land with the right team in seconds, with full status back to the guest.
Local discovery
Your neighbourhood guide and property amenities, written by people who know them.
Staff portal & analytics
One screen for the open queue, response times and what guests are actually asking for.
Multilingual & branded
Your wordmark, your typography, your six languages. Live in your suites in two weeks.
Guest experience
The first thing they see in the room.
A personal greeting on arrival, then everything else a guest might want during the stay, on the same tablet by the bed.
A tour through the suite
A walk through the five screens.
The suite, dining, services, the request tracker and the neighbourhood. Nothing more than that.
In-suite controls
Controls that feel like a butler.
Temperature, lighting and the blinds, all on the tablet. No hunting for switches behind the bed at 2am.
- Climate & lighting
- Blinds & DND
- Stay & Wi-Fi at a glance
Dining & reservations
From à la carte to the rooftop.
Reserve a table at the signature restaurant or order to the room. Either way it lands in your POS, not in someone's notebook.
- Live menus
- POS-synced reservations
- In-room delivery
Concierge & housekeeping
Every request, two taps away.
Guests pick a service and add a note. The request routes to the right department the second they hit send.
- Housekeeping in 20 min
- 24/7 concierge
- Free-form notes
Live request tracking
Guests see exactly what's happening.
A live status from queued through delivered, with the name and face of the person handling it.
- Real-time status
- Chat with the team
- Rate completed service
Explore
The property and the neighbourhood.
Spa, pool and library on one side. On the other, the places within a short walk that are worth their time.
- On-property amenities
- Curated local picks
- Walking distances
Behind the scenes
The other half of Avelle.
Every tap a guest makes shows up here. Your team picks it up, moves it along, and the guest sees the same status on their tablet.
Overview
The morning briefing, on one screen.
What's open right now, who's arriving, who's in house — without flipping between four PMS tabs.
Operations queue
A clean line of sight on every open request.
Filter by status or sort by SLA. The thing that needs your attention is the first thing you see.
Request detail & chat
Move it forward, talk to the guest, close it out.
Stepper for the status, a thread for the conversation. No more chasing guests over SMS.
Live demo
See it from both sides of the desk.
Step into a guest suite at the fictional Maison Lumière, then jump behind the scenes to the staff portal to watch requests arrive in real time.
- No login. Opens on any device.
- Realistic data for a 5-star Parisian property.
- Send a guest request and watch it land in the staff portal.
- We handle onboarding for your property in under two weeks.
Simple, per-room pricing
Priced by the room, not by the feature.
Boutique
€6
per room / month
- Up to 40 rooms
- Guest tablet app
- Staff portal
- Email support
Most chosen
Signature
€9
per room / month
- Unlimited rooms
- Custom branding
- POS & PMS integrations
- Priority support
Collection
Custom
multi-property groups
- Multi-property analytics
- SLAs & dedicated CSM
- Custom integrations
- On-site onboarding
Live in your suites in two weeks.
Start with a pilot on one floor. We bring the hardware, set up your branding and train your team on site.
